4A1 Limited is registered in the UK under company registration number: 8197090 and is VAT registered under UK VAT registration number: 143 2944 19. The company's registration address is Crown House, 37 High Street, East Grinstead, West Sussex RH19 3AF.
Our standard terms and conditions of business are detailed below. Variations on these terms can usually be offered in order to meet specific client requirements. In particular, fixed fees and/or daily consultancy rates for projects can be negotiated.
These Terms and Conditions of Business shall form part of the contract between “the Client” and 4A1 Limited “the Company” for the supply of professional services set out in our proposals, unless otherwise agreed in writing by 4A1 Limited.
a) Fees will be charged on the basis set out in the proposal. Fees will normally be charged separately for each category of work. Payment terms are normally 14 days from the date of invoice, although we may require immediate payment of the first invoice as a demonstration of good faith. VAT, where applicable, will be added to the invoice at the appropriate rate.
b) Fees are normally charged at mutually agreed daily or hourly rates, or part thereof. Fees are charged for all time spent on the Client’s affairs whether attending the Client’s premises or elsewhere. Alternatively, where stated in the proposal and agreed in writing with the client, a project can be undertaken on a fixed fee basis with the Company providing a set number of hours or days of consultancy time per calendar month.
c) Where the allocated time for the proposal is exceeded, additional hours or days will be charged at mutually agreed daily or hourly rates as defined in the proposal or agreed in writing with the client prior to commencement of the project.
d) 4A1 Limited reviews fees periodically. The fee rates used in the proposal are 4A1’s current rates. Our fee basis is always mutually agreed with the Client prior to commencement. Any future rate adjustments will be notified to the Client at least one month in advance before applying the new rates.
a) We ask the Client to reimburse 4A1 Limited for all reasonable out of pocket expenses that may be incurred at the Client’s request in connection with the Project including (where appropriate) travel and overnight subsistence and the cost of providing specialist equipment, goods and materials. Wherever possible such expenses will be agreed upfront with the Client.
b) If during the course of the project a need for ancillary specialist services not specified in the proposal is identified, 4A1 Limited will obtain agreement from the Client for their use before any expenditure is incurred.
a) Invoices for fees prepared in accordance with paragraph 2.a) above and for expenses are payable within 14 days of the date of the invoice. Any queries concerning an invoice should be raised with 4A1 Limited within fourteen days of the invoice date. Wherever possible, payment should be made by BACS transfer – with bank details being made available upon request.
b) In the event that invoices are not settled in full in accordance with these Terms, 4A1 Limited reserves the statutory right to charge interest under the Late Payment of Commercial Debts (Interest) Act 1998 and the guidelines published by The Better Payment Practice Group.
a) We request that the Client disclose to 4A1 Limited all information which is necessary for the satisfactory running and completion of the project or which, in the reasonable opinion of 4A1 Limited, is relevant to the Contract.
b) The Client represents that, to the best of their ability and in good faith, all information disclosed to 4A1 Limited is accurate and that any written materials supplied may be used as part of the project without breach of any third party copyright or registered trademarks.
c) The Client shall notify 4A1 Limited immediately upon becoming aware of any matters, facts or circumstances directly or indirectly affecting the project which appear inconsistent in any material respect alongside information already provided, such that the information previously supplied becomes misleading or inaccurate.
Confidential Information concerning the Client and the Client’s business will not be disclosed by 4A1 Limited to any third party without the Client’s written consent, unless otherwise required by law, a Court of competent jurisdiction or by governmental or regulatory authority.
The Client shall own the deliverables of the project, which shall not include any proprietary products or methods which 4A1 Limited may use in the course of the Project. 4A1 Limited may retain copies for quality assurance purposes. Subject to 4A1 Limited obligations of confidentiality, both parties to the Contract shall be free to apply the concepts, techniques, know-how used and developed on the project. 4A1 Limited shall continue to be at liberty to perform similar services for other clients using the Company’s general knowledge, skills, experience and personnel.
a) 4A1 Limited undertakes to exercise due care in the performance of the project in accordance with applicable professional standards. The Company’s objective is to provide a high quality, professional service that fully meets the client’s expectations and requirements.
b) The Company shall not be liable to the Client in contract, tort (including without limitation negligence) and/or breach of statutory duty for any loss or damage which the client may suffer by reason of any act, omission, neglect or default (including negligence) in the performance of this Contract by the company, its servants or agents, in a sum which is greater than the total price of the associated fees.
c) The Company shall not be liable to the client in contract, tort (including without limitation negligence) and/or breach of statutory duty for any loss of profits and/or loss of production or any indirect or consequential (including economic) loss of any kind which the Client may suffer by reason of any act, omission, neglect or default (including negligence) in the performance of this Contract by the Company, its servants or agents.
d) The Company shall not be liable to the client in contract, tort (including without limitation negligence) and/or breach of statutory duty for any loss of profits and/or loss of production or any indirect or consequential (including economic) loss of any kind which the client may suffer by reasons outside the direct control of the Company, its servants or agents.
e) The client shall not be liable to the Company in contract, tort (including without limitation negligence) and/or breach of statutory duty for any loss or damage which the company may suffer by reason of any act, omission, neglect or default (including negligence) in the performance of this contract by the Client its servants or agents, in a sum which is greater than the total price of the fee.
f) The Client shall not be liable to the Company in contract, tort (including without limitation negligence) and/or breach of statutory duty for any loss of profits and/or loss of production or any indirect or consequential (including economic) loss of any kind which the Company may suffer by reason of any act, omission, neglect or default (including negligence) in the performance of this contract by the Client, its servants or agents.
g) Nothing in this Contract shall operate so as to exclude:
i) Either party’s non-excludable liability in respect of death or personal injury caused by its negligence or the negligence of its servants or agents;
ii) The application of Section 12 of the Sale of Goods Act 1979; or
iii) Liability for fraudulent misrepresentation.
h) 4A1 Limited holds a current Certificate of Professional Liability Insurance to cover any civil liabilities arising from its professional activities.
a) If either party is affected by Force Majeure it shall forthwith inform the other party in writing of the matters constituting the Force Majeure and shall keep the party fully informed of the continuance and of any change of circumstances whilst such Force Majeure continues
b) If the Force Majeure continues for longer than 3 months either party may at any time whilst such Force Majeure continues by notice in writing to the other terminate this contract.
c) Save as provided for in this Clause Force Majeure shall not entitle either party to terminate this Contract and neither party shall be in breach of this Contract, nor otherwise liable to the other party, by reason of any delay in performance or non-performance of any of its obligations due to Force Majeure.
a) The Client may, at any time, terminate the project by giving 4A1 Limited written notice of at least one full calendar month of the intention to do so – subject to the conditions detailed in clause 10.d).
b) 4A1 Limited may suspend the project if, in the reasonable opinion of the Company, material circumstances adversely affect the performance of the Company’s obligations under the Contract, or where 4A1 Limited reasonably determines that there has been a material non-disclosure of information by the Client or material changes in circumstances which significantly alter the scope and/or nature of the project.
c) 4A1 Limited may, by giving notice in writing to the Client, terminate the project forthwith if:
i) The period of suspension as described in clause 9.b) exceeds fourteen days; or
ii) The Client commits a breach of the Contract and fails to remedy such a breach within seven days of being notified in writing by 4A1 Limited; or
iii) The Client compounds with or negotiates for any composition or compromise with its creditors or is unable to pay its debts within the meaning of Section 123 of the Insolvency Act 1986.
d) If the contract is terminated:
i) Each party to the contract shall on demand return to the other party, all property belonging to the other party in its possession at the time of termination; and
ii) The client shall pay forthwith, on demand by 4A1 Limited, all fees and expenses in respect of all professional services performed by the company under the contract up to the date of termination (the date of termination shall include the notice period defined in clause 10.a) together with all reasonable costs and expenses incurred by the company in connection with and in consequence of the termination of the contract.
Any personal data used by 4A1 Limited, including any information collected through this website will be treated as strictly confidential in line with the principles of the UK Data Protection Act 1998.
We may collect the following types of information:
About you – the information you give us by submitting an enquiry or requesting information from us.
How we use this information:
To fulfil your business requirements and deliver what you have asked us for
To treat you more personally
To send you requested and appropriate communications
For anonymous analysis about how our visitors use the site to help improve it
We will never knowingly, without your permission, pass your data on to any third party unless required to do so by law.
You may at any time request that any information held about you or your company be changed or removed from our systems.
From time to time, you may request to pay for our services by using a credit or debit card. 4A1 does not retain or maintain any customer credit card information for future use.
Full terms and conditions of service are available here.
49, Hartfield Road, Forest Row, East Sussex RH18 5BY.
Talk to us on 01342 888 108, or email us.
4A1 Limited are Nominet Members and can register UK domain names for you directly with Nominet. 4A1 are also able to register International domains, although Nominet has no involvement with these. Nominet UK is the Registry for .uk Internet Domain Names
While we do not charge for domain names, there are mandatory declarations we must make in order to meet their member requirements and you should be aware of these.
By registering a .uk domain name, you enter into a contract of registration with Nominet UK on their terms and conditions. This is a separate contract to any arrangement you may have with us for the provision of internet services. A copy of these terms is also available by emailing email@example.com and requesting the Nominet Terms document.
UK domain registrations are free for all of our clients. We will not charge for any UK domain name. We will initially register each domain for a 1 year period and will extend this registration period, as requested by you, again at no charge. Renewals, transfers and cancellations are likewise provided at no charge. You may terminate your domain at any time.
We never register domains for our clients using our company name. Domains are always registered to the entity that is making the request.
We do not charge for domain transfers. We also do not charge to any domain modifications you may require, whether to contact details or nameserver records. All transfer requests and domain modifications are acted on within one working day
Unless you instruct us otherwise, we will email the contact of the account at least 30 days before your domain name is due to expire, and again approximately 15 and 1 day before expiry to ensure you have time to decide if you would like to keep the domain name. Should you wish to keep the domain name you need take no further action, we will renew the domain at no charge automatically. However, if you do not wish to renew please let us know by contacting your project manager. If you choose to not renew the domain then the domain name will not be renewed, will be suspended by Nominet 30 days after the expiry date, and be cancelled by Nominet after a further 60 day grace period.
You can expect any reasonable request relating to a UK domain name to be actioned within one working days of receipt of the full request. You can expect acknowledgement of your request within one working days of receipt of the request with a target response of four hours.
In the event that you are unsatisfied with the service you have received from us, please contact your project manager in the first instance. Should you still be unhappy following this please contact a director. You may also call us on 01342 888108. We will ask you about the nature of your complaint and seek to resolve the problem while you are on the line. If this is not possible we will agree a course of action with you. You may also submit complaints in writing to firstname.lastname@example.org or to our postal address.
if you are not still not satisfied with our response you may contact the .uk Registry, Nominet, here.
We take abuse very seriously. If you have an abuse complaint please contact your project manager if you are an existing customer, or contact us on 01342 888108 or email email@example.com with details of the offence if you are not an existing customer.